Terms & Conditions

In these Terms and Conditions, the following words carry the meanings set out below.

"Agreement"

These Terms and Conditions together with any written engagement letter, proposal, or statement of work exchanged between the parties.

"We", "Us", "Our", "Tidewell"

Tidewell, a data strategy consultancy with a registered place of business at 10 Marina Boulevard, #29-02, MBFC Tower 2, Singapore 018983.

"Client", "You", "Your"

The organisation or individual who has engaged Tidewell for services or is accessing this website for the purpose of considering such an engagement.

"Services"

Any consulting deliverable or advisory arrangement provided by Tidewell, including Data Inventory & Definitions, Data Strategy Outline, and the Data Lead Sounding-Board monthly arrangement, as described on this website and confirmed in writing.

"Deliverable"

Any document, written output, or summary produced by Tidewell in the course of providing a Service.

"Confidential Information"

Any non-public information disclosed by either party in connection with an engagement, including business data, processes, personnel information, and internal documents.

"Website"

The Tidewell website accessible at tidewell.club and any associated pages.

By submitting an enquiry through this website, entering into a written engagement with Tidewell, or continuing to use our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

You confirm that you are at least 18 years of age and, where acting on behalf of an organisation, that you have the authority to bind that organisation to these terms.

If you do not agree with any part of these Terms, please do not submit an enquiry or proceed with an engagement. You are welcome to direct any questions to [email protected] before doing so.

Tidewell provides business consulting services in the area of data strategy and documentation. Our current service offerings are as follows:

• Data Inventory & Definitions (S$870): A four-week fixed-term assignment producing a written register of an organisation's main data assets, including source system, owner, refresh cadence, and current uses.
• Data Strategy Outline (S$220): A two-week fixed-term assignment producing a one-page data strategy outline covering key decisions, supporting capabilities, and an honest assessment of current weaknesses.
• Data Lead Sounding-Board (S$390/month): A rolling monthly arrangement for data leads and analytics heads including two scheduled calls, written notes, and discreet review of artefacts shared before each call.

Services are delivered remotely unless an alternative arrangement is agreed in writing prior to commencement.

Tidewell serves clients primarily in Singapore but may engage with organisations in other jurisdictions at its discretion. Geographic restrictions applicable to any specific engagement will be noted in the relevant proposal or engagement letter.

You agree to cooperate reasonably with Tidewell in the delivery of any agreed service. This includes, but is not limited to:

• Providing timely access to relevant personnel, documentation, and information reasonably required to complete the engagement.
• Nominating a point of contact within your organisation who has the authority to make decisions relating to the engagement.
• Ensuring that any data, documentation, or materials shared with Tidewell may lawfully be shared and do not infringe the rights of any third party.
• Treating all written notes, summaries, and recommendations produced by Tidewell with appropriate discretion within your organisation.

You agree not to use this website or any deliverable produced by Tidewell for any unlawful purpose, to misrepresent your organisation or its situation, or to interfere with the proper functioning of the website or any associated systems.

Delays or omissions in meeting these responsibilities may affect the scope, timeline, or completeness of a deliverable. Tidewell will inform you in writing if this arises.

All content on this website — including text, structure, layout, and descriptive material — is the intellectual property of Tidewell unless otherwise stated. You may not reproduce, republish, or distribute website content without written permission.

Deliverables produced specifically for a client engagement are provided for the internal use of that client. Upon receipt of full payment, Tidewell grants the client a non-exclusive, non-transferable licence to use those deliverables for the client's own internal business purposes.

Tidewell retains all underlying methodologies, frameworks, templates, and know-how developed in the course of providing services, including any generic elements that do not contain client-specific information.

Clients may not resell, sublicence, or represent Tidewell's deliverables as their own original work in communications to third parties without prior written agreement.

All fees are quoted in Singapore Dollars (S$) inclusive of applicable taxes unless stated otherwise. Prices are as listed on this website and confirmed in the relevant engagement letter or proposal.

For fixed-term engagements (Data Inventory & Definitions and Data Strategy Outline), payment is due in full prior to commencement of work unless an alternative arrangement is agreed in writing.

For the monthly Sounding-Board arrangement, fees are invoiced at the start of each calendar month and are due within 14 days of the invoice date. The arrangement continues on a rolling basis unless either party provides written notice of termination as described in Section 12.

Accepted payment methods will be confirmed in the engagement letter. Late payment may result in suspension of the relevant service until the outstanding amount is settled.

Fees are not refundable once work has commenced, except where Tidewell is unable to deliver the agreed service due to circumstances within its control. Any such situation will be handled on a case-by-case basis, with written communication from Tidewell.

Tidewell will make reasonable effort to deliver each service within the timeframe described in the service description and confirmed at engagement. Timelines are estimates and may be affected by the availability and responsiveness of the client, the complexity of the data environment, or circumstances beyond Tidewell's control.

The scope of each engagement is as described in the relevant service description and any agreed written addendum. Requests to extend or materially change the scope of work during an engagement will be discussed in good faith and, if agreed, reflected in a written amendment with any adjusted fee.

Deliverables are provided in written document form. Format preferences (such as file type) may be agreed at the outset of the engagement. Tidewell does not warrant that deliverables will be compatible with any specific software platform or internal system.

Both parties agree to treat the other's Confidential Information with appropriate care. Tidewell will not disclose client-specific information to third parties without written consent, except where required by applicable law or a regulatory authority.

Tidewell may refer to the existence of an engagement (for example, in aggregate statistics about client sectors) without identifying the client, unless the client has requested otherwise in writing.

Confidentiality obligations survive the termination of an engagement for a period of two years from the date of termination, or such longer period as may be agreed in writing.

Tidewell provides consulting and advisory services based on information shared by the client and on the professional judgement of its team. Our deliverables represent informed perspective and structured thinking — not legal, financial, regulatory, or technical system advice.

Tidewell does not warrant that any course of action described in a deliverable will produce a specific organisational outcome. The usefulness of any output depends substantially on how the client applies it within their own context.

Website content is provided for general information purposes. It is not a substitute for professional advice tailored to your specific circumstances.

The website and our services are provided on an "as available" basis. While we take care to keep information current and accurate, we do not warrant that all website content is complete, error-free, or up to date at all times.

To the fullest extent permitted by Singapore law, Tidewell's total liability to a client in connection with any single engagement shall not exceed the fees paid by that client for the specific service to which the claim relates.

Tidewell shall not be liable for any indirect, consequential, or incidental loss arising from the use of our services or website, including but not limited to loss of business opportunity, data loss, or loss of anticipated operational benefit.

Tidewell shall not be liable for any failure or delay in performance caused by circumstances outside its reasonable control, including illness of key personnel, third-party service failures, or events of force majeure.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Singapore law.

You agree to indemnify Tidewell and its team members against any claim, loss, or expense (including reasonable legal costs) arising from:

• Your misuse of the website or any deliverable produced under an engagement.
• Your breach of these Terms and Conditions.
• Any inaccurate or misleading information provided to Tidewell in the course of an engagement.
• Any infringement of third-party rights arising from materials you have provided to Tidewell.

This indemnification applies to the extent that the claim arises from your acts or omissions and not from Tidewell's own negligence or breach of these Terms.

Either party may terminate the Sounding-Board monthly arrangement by providing 30 days' written notice to the other. Termination notice should be sent by email to the address confirmed at the start of the engagement.

For fixed-term engagements, termination by either party prior to completion will be handled in writing. Fees for work completed to the date of termination remain payable. Fees for uncompleted work may be refunded at Tidewell's discretion, having regard to the circumstances.

Tidewell reserves the right to terminate or decline to proceed with an engagement if the client materially breaches these Terms, provides substantially inaccurate information, or acts in a manner that makes it impractical to deliver the agreed service.

Sections 5, 8, 9, 10, 11, and 13 of these Terms survive any termination of the Agreement.

These Terms and Conditions are governed by the laws of Singapore. Any dispute arising from or in connection with these Terms or a Tidewell engagement shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before commencing any formal proceedings, both parties agree to make a genuine effort to resolve the matter through direct written communication. Either party may initiate this process by writing to the other with a clear description of the concern and a proposed resolution.

If a matter cannot be resolved informally within 30 days of the first written notice, either party may proceed to formal resolution through the Singapore courts or, by mutual written agreement, through mediation at the Singapore Mediation Centre.

Entire Agreement. These Terms, together with any written engagement letter or proposal, constitute the entire agreement between the parties with respect to the relevant service and supersede any prior discussions or representations.

Severability. If any provision of these Terms is found to be unenforceable under applicable law, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full effect.

No Waiver. Failure by either party to enforce any provision of these Terms on a particular occasion does not constitute a waiver of that provision or the right to enforce it on a future occasion.

Assignment. Tidewell may not assign rights or obligations under these Terms without the client's written consent. The client may not assign these Terms or any engagement to a third party without Tidewell's prior written agreement.

Notices. All formal written notices under these Terms should be sent by email to the address provided at the commencement of the engagement or, in the absence of an engagement, to [email protected].

Tidewell may revise these Terms from time to time. When we do, the updated version will be published on this page with a revised "Last Updated" date.

For active engagements, material changes to these Terms will be communicated by email to the client contact. Continued participation in the engagement after the notified effective date constitutes acceptance of the revised terms.

We encourage you to review this page periodically. If you have questions about any change, please write to [email protected].

For questions about these Terms and Conditions, please contact us through any of the following: